Privacy Policy


Higginson Staircases Ltd (Higginson) is committed to protecting the privacy of all personal information obtained from you. Our aim is to safeguard the security and privacy of all users.  This policy explains our information practices and the choices you can make about the way in which the Higginson collects and uses your information. 

What information will we use? 

By giving us your personal information, you have given us permission to collect information about you or your organisation. This information includes your Name/Company Name, Address, Email Address, Telephone Number and activities pertaining to your business. 

How will your information be used? 

The information you provide when you register is necessary so that we are able to contact you and provide you information concerning your staircase or other products you require from us. 

We may use your information to contact you with marketing or promotional materials, surveys and other information that we feel is important in relation to regulations, legislation and policy that could affect the manufacturing/delivery/installation of your stairs.  At times Higginson may need to arrange with other organisations services which we feel is relevant to you and we provide the details for this purpose. 

When we can use your information 

We collect and use your information in the following situations: 

  • where our use of your information is necessary for us to perform the contract or contracts that we have with you. These contracts include the terms and conditions and any other agreements which we enter into with you from time to time; 
  • where our use of information is for the purposes of our legitimate interests or the legitimate interests of organisations working in partnership with the Higginson we have made sure that your information, and  your rights in relation to that information are protected. For example, we may rely on this legal basis if we and/or the organisations use your information to understand and improve our (or their) products and services, to help find out what information, products and services are most likely to interest you, to send or show you information, offers, products and services, or to ensure the related services are delivered and used in accordance with the law and terms and conditions apply to them; 
  • where we believe it is necessary to use your information to comply with a legal obligation to which we are subject
  • where we have your consent. We will rely on your consent to: 
  • use your information for marketing to you by email and other methods of electronic communication from time to time in accordance with your choices. 

Where we rely on consent to use your information, you have the right to withdraw that consent at any time. Please see the ‘Your choices and rights’ section of this policy for more detail. 

The period for which we will keep your information 

We will keep your information for as long as it is necessary for us to fulfil the purpose we describe in this policy. As a general rule, however, we will keep: 

  • the information you provide when you register with Higginson, together with any updates you make to that information, typically ***** your job is complete. 

Who will we share your information with? 

Higginson may be required to share your information with delivery companies and possibly; 

  • other organisations and service providers that we work with or partner with from time to time; 
  • our professional advisors; 
  • any regulator, law enforcement agency, government authority or third party where we believe this is necessary to comply with regulatory obligation or otherwise to protect our rights, or any third party; 

Your choices and rights 

You have a number of rights in relation to your information and can make a number of choices about how we collect and use it. 

Note that some of the choices or changes you make may impact on our ability to maintain your account or provide you with important updates in relation to important changes in legislation and regulation. 

You can manage your preferences in a number of ways; 

  • Notify the Higginson of any changes to your personal information; 
  • opt-out of receiving marketing communications to your device, emails and telephone calls from us; 
  • opt-out of receiving postal communications from us; 

You can contact us using the details below to: 

  • request access to your information 
  • ask that we update, complete or correct your information 
  • ask that we erase or restrict our use of your information
  • request that we provide your information to you in a commonly used electronic format

We promise we will never share your details with anyone else. 

By accessing or using our Services, you agree to this Privacy Policy. 

Changes to this Privacy Policy 

It is our policy to post any changes we make to our Privacy Policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Privacy Policy to check for any changes. 

Your continued use of the Services after such modifications will constitute your agreement to the terms of the Privacy Policy dated 23rd August 2019.